Returns & Exchanges

What is Returns policy?
Depending on the applied Return policy, you may return your item to us within 7 calendar days. Countdown starts from the date you received the item to the post stamp stated on the parcel you return to us.

Requirements for a valid return:

  • Proof of purchase (order number, buying invoice, etc.)
  • Bank details in Return Form if original payment are made.
  • Include printed Return Form and Tax Invoice in each return package box.
  • Return reason has to be valid and returns acceptance conditions met

Where to return?

If your item meets all the requirement, return can be initiated via Online Returns Form. For non Aquasource account holder, please include this Manual Return Form printed and filled in.


Our Returns address is :

DMI Premier Sdn. Bhd.
No 53, Lorong Alma Jaya 12,
Kawasan Industri Alma,
14000 Bukit Mertajam, Penang

Return / Exchange Time Frame
Upon receipt of your return, allow up to 3 days to process it.